Families Worldwide is fully licensed so you can book your holiday with us in confidence! You may find the following information about our licenses and associations useful:
We are an ATOL bonded tour operator authorised by the Civil Aviation Authority (CAA). Every holiday we sell that includes a flight element is protected under our ATOL licence number 10186. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking.
Families Worldwide is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, tel 020 3117 0500 www.abta.com
IATA is the Trade Association of the world's international airline industry. To become an Accredited IATA Agent we have to demonstrate financial soundness, and proficiency of staff.
OK, that sounds good, but what does it actually mean to me?
Am I still protected if I book my own flights direct?
It is impossible for us to outline every scenario and situation that could possibly affect your holiday arrangements.
However, as an example we have outlined below our policy in light of the recent volcano eruption that caused disruption to airline services and subsequently impacted on 1000's of holidays.
While this is our overall policy it is worth noting that we are a small company that places a priority on personal care and attention so every situation is dealt with on a case by case basis.
Our advice to ensure maximum protection is that you book all arrangements through us. Our priority is to ensure minimal delay and inconvenience to our customers. And since we are fully bonded with the CAA and ABTOT we are obliged to deliver components of packages booked through us.
Should you wish to book your own flights direct you will not be covered by our ATOL bonding. If everything goes to plan then this is not a problem, however if there are disruptions to your holiday plans for whatever reason (volcano eruption, strikes, delay that results in missing boat or flight connections etc) we are not responsible and it will be down to you to resolve independently.
As an example of how a disruption is typically managed, please read below our general policy regarding the recent volcanic ash situation:
If you have yet to travel:
a) If you have booked a Flight Inclusive package through us then you can rest assured that we will monitor the situation constantly and liaise with relevant airlines. There is really nothing we can do until an airline cancels a flight; but in that case we will offer to re-book an equivalent holiday at no additional cost to you.
b) If you have booked Land Only arrangements with us (i.e. you have booked a holiday but arranged your own international flights) it is your responsibility to check with the airline/agent you booked with and keep us informed of the situation. If the airline you booked with cancels your flight, please inform us in writing and we will do our best to offer the option to transfer to the same holiday at a later date (dependent on any overseas costs incurred for the booking). If this is not suitable, we will offer to refund any recoverable costs.
Clients returning from overseas:
a) If you have booked a Flight Inclusive package through us, we will work with our airline partners and ground suppliers to make logistical arrangements and ensure that any ensuing delays are minimised. We will offer a contribution/assistance towards accommodation and subsistence. If you booked a Flight Inclusive package through us but then decide to travel home by any method other than the original airline booked, we will not be able to cover any costs arising and any travel arrangements you make are at your own expense and risk.
b) If you have booked Land Only arrangements with us (i.e. you have booked a holiday but arranged your own international flights) please check with the airline/agent you booked with and keep us informed of the situation. Our local suppliers/team will do everything we can to assist, but you are responsible for making your return arrangements and will be liable for your own subsistence expenses.
Please note that we cannot assist with booking flights or transport for Land Only clients stranded overseas. Please also note that should you wish to book your own flights direct you will not be covered by our ATOL bonding. If everything goes to plan then this is not a problem, however if there are disruptions to your holiday plans for whatever reason (volcano eruption, strikes, delay that results in missing boat or flight connections etc) we are not responsible and it will be down to you to resolve independently.
If you are booking Land Only it is your sole responsibility to ensure you arrive at the joining point for the contracted arrangements in good time before these commence. No refunds will be provided in respect of any unused services contracted as a result of any delayed arrival. Similarly our contractual obligations cease at the end of your contracted arrangements.